Faqs

Why are there no prices for our furniture on the website?

Our prices depend on the type of design, wood used for crafting and the final finish of the product. Please contact Customer Service for specific information regarding your order.

I saw a piece of furniture/rug in a magazine/ website. How can I order it?

You can order any furniture/rug by visiting our nearest Hayat’s Showroom, or you can send us an inquiry by getting in touch with our customer service team.

How do I care for my new Hayat’s since 1870 furniture piece?

When you get the finished product, you will be provided with a small booklet which would detail how to care for your furniture. Our Product care manual is given on our website.

What is the status of my order?

We have three phases of completion, based on order placement, then inspection of furniture framework & finally inspection of the finished product. You can also contact our Customer Service team for updates regarding your order.

How can I order my repair parts?

As with any other products, you can either call us or visit us at our showroom during our office hours. 9:00 Am to 6:00 Pm. You can also contact our Customer Service for specific information.

What about my warranty?

Warranty would be discussed during the time of order.

How can I receive fiber or wood samples?

After confirming the order, our Customer Service team will send you wood / fabric samples for your written approval. Once you submit your written approval with our customer service team, the order will be finalized and processed.

How can I get a refund or exchange my furniture and Rug?

We do not do refund but any technical fault will either be replaced or repaired with no extra cost.

Do you take custom models\orders?

Yes we do make custom pieces on demand.

Does Hayat’s since 1870 show all the furniture on the website?

No, we don’t show all the furniture we make on our website, since we make custom designer furniture on customer demands.

How can I apply for a job at Hayat 1870?

To apply for a job please send your Curriculum Vitae on our email address with the subject of applying for (designation).

Is there a way to determine in advance if my furniture/rug will fit into my home?

To ensure a seamless delivery of your items and prevent unexpected challenges, Hayat’s offers a complimentary fit survey for all local/International furniture/rug deliveries. Tailored to your order, the personalized survey will help you determine in advance if an item will fit into your home. Please contact Customer Service and request a fit survey to confirm your new furniture/rug is the right size.

How can I confirm my order was placed?

Once you place an order,an email version of the summary will be sent promptly; please check your spam folder if you do not see the email confirmation in your inbox. We will send subsequent emails when your product ships, including tracking information. Please contact Customer Service if you do not receive an email confirmation within 24 hours.

Will I receive all the items in my order at the same time?

For your convenience, products will be consolidated into the fewest number of shipments possible. To ensure the quickest delivery, non-furniture items may ship from different locations based on availability. In the event that your products arrive in multiple shipments, we will send you a separate tracking number for each one.

Do you ship overseas?

Yes, we will provide a custom shipping quote based on the products purchased and your international shipping destination. The quote will cover F.O.B( Freight on Board )Karachi port; Hayats is not responsible for duty, brokerage, or any additional fees due at the destination. Please contact Customer Service to receive a custom quote.

I’m an international customer. Why don’t I see any shipping options at checkout?

For international orders, we will provide a custom quote based on the products purchased and delivery area. Please contact Customer Service to receive a custom quote.

I bought a product at Hayat’s. Can I return it?

Unfortunately, we cannot accept return purchases at this time.

Will you share my personal information?

No, we will never disclose your personal information to any third party without your permission.

If I saw an item in your store but can’t find it online, how can I purchase it?

Please contact Customer Service to inquire about a specific item.

How do I place a gift order?

To place a gift order, Please contact our Customer Service Team. You will also have the option to include gift wrap and a personal message.

What does your gift wrap look like and how much does it cost?

We offer gift wrapping in custom designed boxes decorated with our signature dream strings. Larger gifts are wrapped in richly colored tissue paper with custom ribbon. Please contact our Customer Service for further information.

Any other questions we haven’t answered?

Please contact Customer Service with any additional questions.

We welcome your comments and suggestions, and thank you for shopping at Hayats.